We're not going to write loads of legalese that no-one reads, let alone understands. So here's our attempt at a plain English version. Cancellations, Curtailments & No Shows Suffice to say that we're a small business with a large mortgage, and therefore last-minute cancellations, curtailments and 'no-shows', if and when they happen, are a big deal for us. However, we're entirely reasonable people, we do accept that sometimes plans change at short notice, and as such we've devised the following cancellation policy. Very simply, we require 2 clear days notice that you wish to cancel or curtail your booking. This gives us a fighting chance of re-letting your room to someone else. For the sake of clarity, if you wish to cancel a booking starting on a Monday, you would need to inform us by midnight on the preceding Friday, which you can do by telephone (leaving a message if the answerphone is on) or email. If you cancel within the 2 day notice period, we reserve the right to charge you for either the full cost of your booking, or 2 nights, whichever is the lower. We therefore thoroughly recommend that you take out travel insurance Extensions For precisely the same reasons as outlined under Cancellations (that pesky mortgage thing), we try and let as many as of our rooms as possible at all times. As such, if your planned 3 day stay in Ipswich looks like becoming a 5 day stay, please do let us know as soon as you can, so we can try and accommodate you. Clearly we can't guarantee to help you, but we will bend over backwards to do so. Payment Payment by cash, cheque, BACS transfer and UK issued personal debit card is included in the prices above. If you choose to pay by credit card or a business payment card then a surcharge will apply to cover our costs. For most cards the surcharge is 2%, apart from Mastercard 'World' and 'Signia' cards, and non UK cards of all types, where the surcharge is 3%. We don't accept American Express. Where we are invoicing a business, we require payment within 14 days, otherwise we will apply the terms of the Late Payment of Commercial Debts (Interest) Act 1998. In short, this means we'll charge you a one off £40 late payment fee, plus interest at 8% over the refererence rate, which is the The Bank of England base rate on the preceding 31st December or 30th June. Full details can be found at www.payontime.co.uk. Checking In We run two check in periods each day. The first is between 11am until midday, and the second is from 5pm until 9pm. We can often bend these times a little by prior agreement, but if you arrive outside of these times you risk either standing outside an empty property, or in the event of an unagreed late arrival, being charged at the rate of £10 per hourly period. This isn't us being awkward, or trying to raise extra funds, it's just how a B&B usually operates. Checking Out Rooms to be vacated by 10am on day of departure please, so we can prepare for incoming guests. We can usually accommodate a slightly later check-out for a couple of rooms (first come first served), but unagreed late checkouts will also be charged at £10 per hourly period. Pets Although we love animals, especially dogs, we have to consider our other guests, and as such we do not accept pets. Sorry. Guest Behaviour As well as being a guest house with several other people in situ, Lattice Lodge is also our home. As such, we request that guests behave in a reasonable manner at all times. If a polite request fails to remedy the situation, we reserve the right to terminate the licence to occupy of any person or persons that, in our view, cause serious detriment to the enjoyment of others in the house. We really, really hope never to use this one!!! Security Please do not leave valuables in your rooms, as we cannot be held responsible for any loss or damage incurred. Damages All damages will be charged for.